Privacy Policy

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Formulation date September 1, 2020
Final correction date May 6, 2021

VIRTUS PAYMENT Co., Ltd. (hereinafter referred to as "the Company") is engaged in the credit card payment agency business, and it is an important responsibility to protect the personal information of customers, business partners, employees, and related parties. I am aware of it. Therefore, based on the personal information protection philosophy and the code of conduct established by ourselves, we will fully recognize our social mission, protect the rights of the individual, and comply with laws and regulations related to personal information.
In addition, we have built a personal information protection management system to embody the policies shown below, and while constantly recognizing the latest IT technology trends, changes in social demands, changes in the business environment, etc., we will continue to improve them. We hereby declare that we will work as a company as a whole.

1. We will acquire, use and provide appropriate personal information, and will not handle personal information beyond the scope necessary to achieve the specified purpose of use. In addition, we will take measures for that purpose.

2.We will comply with laws and regulations regarding the handling of personal information, guidelines set by the government, and other norms.

3.In order to prevent risks such as leakage, loss, and damage of personal information by taking reasonable safety measures, we will inject management resources that match the actual situation of the business and establish a security system for personal information. We will continue to improve. In the unlikely event, we will take corrective action promptly.

4.We will respond promptly and sincerely to complaints and consultations regarding the handling of personal information.

5.The personal information protection management system will be reviewed in a timely and appropriate manner in consideration of changes in the environment surrounding our company and the actual situation, and we will continuously improve it.

VIRTUS PAYMENT Co., Ltd.　 CEO
 Brian Yasuhara



Inquiries and Complaints Regarding the Personal Information Protection Policy
Consultation Counter

Location: ONO Building 4F 5-4-3 Osaki, Shinagawa-ku, Tokyo
141-0032
VIRTUS PAYMENT Co., Ltd.　Inquiries about Personal Information Windowsk
E-mail：info@virtuspayment.com  
※Please refrain from specific e-mail
TEL：03-6910-4881
（Office Hours　11:00～20:00）
FAX：03-6910-4882

Publication of the purpose of use of personal information

VIRTUS PAYMENT Co., Ltd. (hereinafter referred to as "the Company") states that the use of personal information within the scope of the following purposes is stated in Article 18, Paragraph 1 of the Personal Information Protection Law (Personal Information Protection Law). We will announce it based on.

Purpose of use of personal information

（1）Purpose of use when personal information described in a document, etc. (including those by homepage, e-mail, etc., hereinafter referred to as "document") is directly obtained from the person himself / herself.

  • ・Customer's personal information is used for payment management in credit card payment agency business, answering inquiries, and responding to member stores.
  • ・Personal information of those who inquire about each of our businesses is to answer inquiries.
  • ・Personal information to our shareholders is for contact, provision of various information, shareholder management and related / incidental business.
  • ・Personal information of our employees is for personnel and labor management, business management, health management, security management, etc.
  • ・The information of direct applicants to our company is for recruitment work.

（2）Purpose of use when acquiring personal information from the person himself / herself by a method other than direct writing

  • ・To carry out the credit card payment agency business entrusted by our company
  • ・To provide personnel information of partner companies to the consignor to confirm skills
  • ・Applicant information from Hello Work and private employment placement sites is for recruitment work.

above

About dissemination of matters related to retained personal data

Personal data held by VIRTUS PAYMENT Co., Ltd. (hereinafter referred to as "the Company") (the Company notifies, discloses, corrects, adds or deletes the content, suspends use, deletes, and suspends provision to third parties. Those who have the authority to do) are as follows.

1. Name, affiliation and contact information of the administrator regarding personal information

Administrator Name：
Jun Kato - Personal Information Protection Manage
Job Title：
VIRTUS PAYMENT Co., Ltd.
Contact Address：
Phone 03-6910-4881

2. Purpose of use of retained personal data

  • ・Personal information of those who inquire about each of our businesses is to answer inquiries.
  • ・The personal information of our recruitment applicants will be used in recruitment operations.
  • ・Customer's personal information is used for payment management in credit card payment agency business, answering inquiries, and responding to member stores.
  • ・Personal information of our employees is for personnel and labor management, business management, health management, security management, etc.

3. Where to make complaints about retained personal data

For inquiries regarding retained personal data, please contact the following window.

ONO Building 4F 5-4-3 Osaki, Shinagawa-ku, Tokyo　
141-0032
VIRTUS PAYMENT Co., Ltd.　Inquiries about Personal Information Window
E-mail：info@virtuspayment.com  
TEL：03-6910-4881
　（Office Hours　11:00～20:00）

4. About the authorized personal information protection organization that we join

Name of authorized personal information protection organization and destination for complaint resolution

1. Name of authorized personal information protection organization
Japan Institute for Promotion of Digital Economy and Society
2. Complaint resolution request destination
Personal Information Protection Complaint Counseling Room


1-9-9 Roppongi, Minato-ku, Tokyo 106-0032,
inside Roppongi First Building

03-5860-7565
0120-700-779

【It is not a contact for inquiries about our products and services】

Procedures for disclosure of retained personal data, etc.

You can request "notification of purpose of use, disclosure, correction, addition or deletion, suspension of use, erasure and suspension of provision to third parties" (disclosure, etc.) for retained personal data.
We will respond to requests for disclosure of personal information, etc. by the following procedure.

1. Acceptance of requests for disclosure, etc.

（1）Please contact the following address.
We will mail the "specified form", so after arriving, please agree to our "Handling of personal information" and then mail or bring it to the following address.

ONO Building 4F 5-4-3 Osaki, Shinagawa-ku, Tokyo
141-0032

VIRTUS PAYMENT Co., Ltd.　Inquiries about Personal Information Window
E-mail：info@virtuspayment.com  
TEL：03-6910-4881
　　（Office Hours　11:00～20:00）

（2） To verify your identity, please mail or bring one of the following documents with (1) "Prescribed Form".

  • ・A copy of a driver's license, passport, or other official certificate that can be used to verify the identity (the name and address of the person requesting disclosure, etc. are stated).
  • ・A copy of the resident's card (created within 30 days before the request for disclosure, etc.)

（3）If the agent performs the procedure, in addition to（1）"prescribed form" and（2） "identification document", one of the following a) and b) documents are also included. Please mail or bring it with you.

  • Identity verification documents for agents
  • ・A copy of a document certifying the agent, a driver's license of the agent, a passport, or other official certificate that can be used to confirm the agent (the name and address of the agent requesting disclosure, etc. are stated).
  • ・ A copy of the agent's resident's card (created within 30 days before the request for disclosure, etc.)
  • ・ If the agent is a lawyer, documents that show the registration number
  • Document certifying the right of proxy (power of attorney, etc.)
  • ・If the registered domicile is clearly stated in the document certifying the person or the agent, it is okay to delete it.
  • ・Documents certifying the person or agent will be responsibly disposed of within 2 months after we obtain them.

2. Fee for "request for disclosure, etc." and its collection method

Only in the case of a request for notification of purpose of use or disclosure, the following amount (including the reply fee from our company) will be charged for each request. Please enclose the following amount of fixed-amount postal exchange when you mail the billing documents.

  • ・Fee amount: 1,000 yen (tax included)

3. Notification of examination results

We will inform you of the result of the examination in our company without delay by the following method.

  • ・In the case of notification or disclosure of the purpose of use of personal information, a document will be mailed or handed over.
  • ・ In case of correction, notification or deletion, suspension of use, erasure or suspension of provision of personal information to a third party, telephone or email
  • Select one of the following appropriate methods to send the document.
  • ・Mail the reply to the registered address.
  • ・Fax the answer text to the registered fax number of the person.
  • ・E-mail the reply text to the registered e-mail address of the person.
  • ・Call the registered person's phone number and answer verbally.